We go above and beyond with every product we make, and our warranty is no different, with all of our products backed by our Hydrapak Beyond Lifetime Guarantee. If you experience any failures due to the product’s manufacturing or materials, we’ll repair or replace the item for free.

In the unlikely event that your Hydrapak product is defective, Hydrapak AU are here to help.

Please contact us at admin@hydrapak.com.au to explain the nature of any defect, along with a copy of your invoice or order number and if possible, a photo of any defect and one of our team members will be only too happy to assist.